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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 31 43 483
Neutral (3) 33 43 167
Negative (1 or 2) 58 74 280
Total Reviews 122 160 930
Avg Rating 2.5 Star Review
2.68
3 Star Review
2.76
3.5 Star Review
3.42
Address: 4840 Eastgate Mall
San Diego, CA 92121 - US
Website: http://ProFlowers.com
Business Hours: 24 hours a day / 7 days a week
Sales Phone: 1-800-PROFLOWERS
Service Phone: 1-800-PROFLOWERS
Sales Email: WeCare@ProFlowers.com
Cust Service Email: WeCare@ProFlowers.com

ProFlowers.com

http://ProFlowers.com

With PriceGrabber Since 10/10/2005


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Date Reviewed: 03/13/2010
leelindeman from unknown
Member Since:
02/25/2010

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Reviews
Your advertisement on the "Free Shipping" on this order was a direct LIE! And...I am not impressed that you have the additional gall to place the additional ad pertaining to "claim for $15.00 Gift Code!" You should be ashamed of how you present all that crap - requiring an investment - "processing fee plus $14.95/mo" to be a member (PriceGrabber)?? This ad needs to be reported to the "Better Business Bureau" and reviewed for legality. Additionally....you have APO/FPO allocations on your billing address but your template will NOT accept an overseas phone number (but phone # is mandatory...what sense does that make?? Not Impressed at all!! I'd call the process a scam!! Overall Rating
1 Star Review
 
Date Reviewed: 03/13/2010
cindy_woods59 from unknown
Member Since:
02/25/2010

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Reviews
Too many "other" charges, and the shipping rebate was bogus. You had to sign up for credit card protection to get it! Overall Rating
2 Star Review
 
Date Reviewed: 03/11/2010
lindafair from unknown
Member Since:
02/23/2010

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Reviews
frustrating!!! I should be able to order 2 things to go to the same house at the same time Overall Rating
1 Star Review
 
Date Reviewed: 03/11/2010
lindafair from unknown
Member Since:
02/23/2010

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Reviews
VERY FRUSTRATING!!! Overall Rating
1 Star Review
 
Date Reviewed: 03/11/2010
taxmiester from unknown
Member Since:
02/23/2010

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Reviews
I fell for the shipping rebate scam. A reputable business would not participate in something of this ilk. Overall Rating
3 Star Review
 
Date Reviewed: 03/10/2010
adschurr from unknown
Member Since:
07/22/2008

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Reviews
The teaser "extra 20% off" verbage when viewing the original add was never granted. The only way to get any additional discount's is to click on the "partners" site and that is an additional "come on" in itself. Beware of misleading verbage. It is there only to get you to react to the add. Give true discounts. Please do not confuse the discounts by tying them to other sites that want to sell you something else. Overall Rating
4 Star Review
 
Date Reviewed: 03/10/2010
cwt323 from unknown
Member Since:
02/22/2010

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Reviews
This order placement was more difficult than the first with the instructions and information. Seemingly, there were some changes that made it difficult with explanations to the terms regarding the discount. Overall Rating
3 Star Review
 
Date Reviewed: 03/08/2010
mapfish2004 from unknown
Member Since:
02/20/2010

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Reviews
the delivery date changed as i placed order Overall Rating
2 Star Review
 
Date Reviewed: 03/07/2010
momvilma3 from unknown
Member Since:
02/19/2010

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Reviews
I don't understand why you have two delivery charges one special and one because it's momday, it's just a week day,that's just robbery. Overall Rating
4 Star Review
 
Date Reviewed: 03/03/2010
george from unknown
Member Since:
02/22/2010

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Reviews
I have used the services of Pro-Flowers before with no problem at all. This time I was offered a 15% discount and free vase using a gift code. The free vase was incl. but the 15% discount went away without explanation. I retried before confirmation and same thing. This was misleading and very shoddy. Repeat business? Think about it. OK...now a week has gone by since reporting this...NO RESPONSE from Pro-Flowers. How pro is that??? Overall Rating
2 Star Review
 
Date Reviewed: 03/02/2010
emcee from unknown
Member Since:
02/14/2010

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Reviews
I accept delivery charges and tax, although I do not know whose tax I am paying??!! What I do resent is the "care and handling" charge which seems to me to just be a way to add to your bottom line and has nothing to do with the order. I will now check other flower providers to see how they deal with this. MC Overall Rating
4 Star Review
 
Date Reviewed: 03/01/2010
angloson from unknown
Member Since:
02/13/2010

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Reviews
I clicked on an arrangement for $19.99, but they charged me for $49.98!!! I am not happy, I confirmed and then I saw that the total was $79.99!!! It was a HORRIBLE feeling to see that I spent $80 on 12 roses!!! I am not happy at all since the item I selected changed prices when the amount was totaled. I was not told there would be more charges until after the end, plus the initial charge changed! I will try to rectify this purchase with the company and either cancel the order or get the product I asked for! Overall Rating
1 Star Review
 
Date Reviewed: 02/28/2010
administration from unknown
Member Since:
02/12/2010

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Reviews
This site is deceptive of it's charges. It touted a price for the flowers and then added lots of fees at the end. I will not be using this site again. Overall Rating
2 Star Review
 
Date Reviewed: 02/28/2010
abbyabti from unknown
Member Since:
02/12/2010

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Reviews
in order to possibly gain a free or lower shipping rate,i had to confirm my purchase without knowing the total. my total was more than half of the advertised price. The shipping charge was increased and my total, which started out as 19.99 but ended up at $50, with no way to cancel. i will never use this service again. it's a scam and a rip off. Overall Rating
1 Star Review
 
Date Reviewed: 02/28/2010
johnburnham182 from unknown
Member Since:
02/12/2010

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Reviews
after i hit the confirm button i saw that my price jumped from the 30$ plus S/H i thought i was going to pay to 61.18!! since the time i ordered there is no way to stop this transaction and i feel cheated/robbed from all of the extra charges. i will let everyone know not to use this site and they are better off going to the stroe and picking them up them selfs. Overall Rating
2 Star Review
 
Date Reviewed: 02/28/2010
james from unknown
Member Since:
02/12/2010

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Reviews
Was not able to navigate to the free shipping offer with ProFlowers partner. After delivery, shipping and tax, other charges, the order total amount was more than I thought it would. Request adjustment to the amount charged considering the inconvenience. Overall Rating
3 Star Review
 
Date Reviewed: 02/28/2010
kenneth50 from unknown
Member Since:
02/12/2010

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Reviews
Would have been nice to know before hand, how much shipping and taxes was gonna be. Overall Rating
2 Star Review
 
Date Reviewed: 02/28/2010
cgravy from unknown
Member Since:
02/12/2010

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Reviews
This is a scam. The order was a special for $19.99 but when you confirmed then you found out that your paying $30.00 for shipping and delivery charges. Do not purchase here. Overall Rating
1 Star Review
 
Date Reviewed: 02/27/2010
LexiBrotzman from unknown
Member Since:
02/11/2010

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Reviews
I think your delivery charges are outrageous and so are the AM guaratee charges! Overall Rating
4 Star Review
 
Date Reviewed: 02/27/2010
NancyB37 from unknown
Member Since:
02/11/2010

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Reviews
Your web site is really terrific! Very user-friendly, clear, and logical! Nice job. I hope the flowers are as nice as pictured and arrive when promised. Many thanks. I hear your ads on Los Angeles KFWB 870--Dennis Prager, Michael Medved radio shows. Overall Rating
5 Star Review
 
Date Reviewed: 02/27/2010
kikiwarden from unknown
Member Since:
02/11/2010

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Reviews
I qualified for a rebate on the shipping and then I did as it requested but nothing would come up on the screen. I feel taken advantage of. I was told by Rush I would get free shipping and then followed the process and lost my $14.99. I am sure that is why you pay first and then find out you have to pay shipping after all. Overall Rating
2 Star Review
 
Date Reviewed: 02/27/2010
bcgreen from unknown
Member Since:
02/11/2010

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Reviews
A rebate was promised but no access was made to get that rebate (for shipping) The shipping charges were misleading and extra charges were built in till last page of order. Overall Rating
3 Star Review
 
Date Reviewed: 02/27/2010
nickbodnar00 from unknown
Member Since:
02/11/2010

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Reviews
Initially, shipping was to be free and there was a screen for gettng the free shipping. However, it could not be completed until the order was completed. After the order was completed, the free shipping screen was no longer available. And a $9.99 shipping charge was made. Overall Rating
2 Star Review
 
Date Reviewed: 02/26/2010
phil2nd from unknown
Member Since:
02/10/2010

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Reviews
'Free Shipping' that would cost me $11.95 a month is not by any means free and as far as I am concerned a scam. Overall Rating
4 Star Review
 
Date Reviewed: 02/26/2010
allenspeck from unknown
Member Since:
02/10/2010

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Reviews
The delivery charge, "care and handling" charge and "guaranteed delivery" charge added $18 in unexpected charges to my order. Even with the unexpected so-called "15% off," the order was almost $12.00 more than the price quoted before I got to the stage where I was giving my credit card information. This is clearly misleading. This is a company where you go to order flowers TO BE DELIVERED BY A CERTAIN DATE. It's not a place where you go to order flowers that you intend to then go pick up later at the local florist shop. To tack on delivery, care and handling (what does that mean?) and, to pile insult on injury, a "guaranteed delivery" charge (!) takes a lot of gall. No doubt I was foolish to go ahead and actually place this order and now I feel like a complete sucker rather than a satisfied customer. Overall Rating
2 Star Review
 
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